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Discussion Starter · #1 ·
I'm not overly impressed with the standard of work carried out by dealers these days.
Due to being too busy to do the jobs myself, I have been relying on skoda dealerships for things like brakes, things I always used to do myself and never had any issues afterwards.
So I got the dealers to replace my worn discs and pads, sometime later they are sticking and screeching like crazy, upon inspection it looks like the carriers were not cleaned and the pads must have been hammered in they were that tight, no wonder the brakes have been sticking. The downside of this, one of the discs are worn more than the other side.
I had a leak on a drive shaft seal which was replaced under warranty, some time later the wheel bearing which this drive shaft is connected to has failed, coincidence!, I think not.
Under tray screws missing after service is another niggle.

What happened to attention to detail and actually doing a job properly?, its a wonder more cars don't break more often after a visit to a dealers mechanics, these are supposed to be the best hence the dearer prices...

So ordered new discs and pads and sliders and rubber boots and caps and going to do the job properly myself and have the car booked in for the bearing replacement at an independent.
 

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Sometimes because I had to, sometimes because I was new to an area and hadn't found a good indy yet, I have tried many a dealership for many a manufacturer. I have never found one I felt I could rely on.
At one Ford main dealership they even left porn mags in the back of my transit, but didn't notice the marks I'd put on the filters. Fiat had excellent coffee and all the work was done properly at 1 of the 2 Fiat dealers I've used. I used 1 dealer twice for 2 different manufacturers as it had a Jag half and a Merc half, and I wish the Mercedes half had worked on my XJ12.
Haven't had a company or lease vehicle for years, and have definitely not missed main agent servicing.
 

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Mine only went to the dealer whilst under warranty, and then I mostly had to tell them what to do. Since then it has been to an independent for things that need a specialist tool or ramps. The pads and discs were still O.K. at around 100.000 miles but I changed the pads and discs because I had them in stock.
 

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I booked my Yeti in to main dealers. I want new EGR, Engine oil and filter and MOT. Person responds " that will be a minor service" and MOT. Me "no" repeat request. "Can you have the car here for 08.00am" ? Me "no problem"(it's a 55 mile drive).
08.00 am Dealer person" A minor service and MOT". Me "No, a new EGR an engine oil change and an MOT". Dealer person "OK".
15.00pm after I've been mooching around town on elbow crutches with serious Osteoarthritis for seven hours I pop in to see what progress is being made. Service Reception person " They are still working on your car, but it won't pass it's MOT as there is a warning light on the dashboard". I kept my cool and asked to speak to a mechanic who tells me the car needs a new EGR, 7/8 hours work then MOT and tomorrows Saturday.
Back to reception who give me a nice new loan car to get me home. Monday afternoon the phone rings.It's service reception to tell me they are waiting on parts, but they will keep me updated. At time of writing, I'm still waiting to be updated, but remember someone mentioning a six week wait for an Audi A6 Turbo.
TO BE CONTINUED>:mad:
 

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I booked my Yeti in to main dealers. I want new EGR, Engine oil and filter and MOT. Person responds " that will be a minor service" and MOT. Me "no" repeat request. "Can you have the car here for 08.00am" ? Me "no problem"(it's a 55 mile drive).
08.00 am Dealer person" A minor service and MOT". Me "No, a new EGR an engine oil change and an MOT". Dealer person "OK".
15.00pm after I've been mooching around town on elbow crutches with serious Osteoarthritis for seven hours I pop in to see what progress is being made. Service Reception person " They are still working on your car, but it won't pass it's MOT as there is a warning light on the dashboard". I kept my cool and asked to speak to a mechanic who tells me the car needs a new EGR, 7/8 hours work then MOT and tomorrows Saturday.
Back to reception who give me a nice new loan car to get me home. Monday afternoon the phone rings.It's service reception to tell me they are waiting on parts, but they will keep me updated. At time of writing, I'm still waiting to be updated, but remember someone mentioning a six week wait for an Audi A6 Turbo.
TO BE CONTINUED>:mad:
I had mine specifically booked in for DRL/side light bulb replacement and MOT (booked and confirmed a couple of weeks before).
Picked it up later on, new MOT but no bulb replacement as they never had it in stock, but it passed mot????
Had to go back at later date for it!
 

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The car should not have passed it's MOT with a defective bulb, a transgression reportable to VOSA.
 

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The car should not have passed it's MOT with a defective bulb, a transgression reportable to VOSA.
Yes i know that.
And as it was there fault they had no excuse.
They said that "it must have been a bad connection and it came on during the test" and failed later. They would investigate and rectify foc (obviously replace bulb) when brought in for interior light repair under warranty.
 

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I booked my Yeti in to main dealers. I want new EGR, Engine oil and filter and MOT. Person responds " that will be a minor service" and MOT. Me "no" repeat request. "Can you have the car here for 08.00am" ? Me "no problem"(it's a 55 mile drive).
08.00 am Dealer person" A minor service and MOT". Me "No, a new EGR an engine oil change and an MOT". Dealer person "OK".
15.00pm after I've been mooching around town on elbow crutches with serious Osteoarthritis for seven hours I pop in to see what progress is being made. Service Reception person " They are still working on your car, but it won't pass it's MOT as there is a warning light on the dashboard". I kept my cool and asked to speak to a mechanic who tells me the car needs a new EGR, 7/8 hours work then MOT and tomorrows Saturday.
Back to reception who give me a nice new loan car to get me home. Monday afternoon the phone rings.It's service reception to tell me they are waiting on parts, but they will keep me updated. At time of writing, I'm still waiting to be updated, but remember someone mentioning a six week wait for an Audi A6 Turbo.
TO BE CONTINUED>:mad:
Car now back with me as of yesterday. Looking at what went wrong, almost everything that went down the tubes started with Service Reception whose pretty young girls are obviously only trained to react to certain prompts such as engine oil, windscreen washer fluid et al. A total failure after three requests by myself to advise the workshop of what I actually wanted.Apart from ...king up my week, this ineptitude sees the workshop hung out to dry. They should have been able to plan the job in advance and if stores hadn't the appropriate parts, they could have been on site prior to my car visiting the workshop. This is the second Main Dealer with which I have had the same problem. I got an apology though, not from their service manager, but from a mechanic.
Service reception gave me a bill for £1,600 and didn't blink an eye. Group manager has a letter heading his way.
 

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I gave up going to dealers for work years ago, many occasions of disappointment and poor workmanship. I do as much work as I can myself these days
 

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Once upon a time I was good at skinning my knuckles too, but old age and new tech see me now in the hands of The Philistine Car Repair Co. Got a half decent local garage, but he has his limitations. Happily he knows them.
 

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Discussion Starter · #11 · (Edited)
Wheel bearing replaced. Garage had a right game trying to undo the driveshaft bolt which makes me think the dealership previously tightened this to TAF when they fixed the driveshaft seal in the rear diff.

What's the bet they got these two mixed up?, although I did not ask if the old bolt was serrated or not.

Tightening torques:
Twelve-sided bolt with serration for securing the drive shaft of the axle 70 Nm + 90°
Twelve-sided bolt without serration for securing the drive shaft of the axle 200 Nm + 180°

Anyway, car is now much quieter. Had not realised just how long the wheel bearing had been complaining for before it got really bad until I got the new one fitted.
 
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