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Discussion Starter · #1 ·
I have a 2016 Yeti 2.0 SE L TDI SCR fitted with an Amundsen infotainment system.

I have had the car 18 months now, and generally quite happy with it except for this problem with the hands-free. I can hear the caller, but they have difficulty hearing me. They can only hear me very faintly.

I have tried connecting the wife's phone and have the same problem, so I am fairly certain it's not a problem with my phone.

From what I have read so far it seems that there is no user adjustment for this and it means a trip back to the dealer. Is this correct?

Thanks
Dave C
 

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I had a very similar problem between the Parrot system in my BMW and my iPhone. Turned out to be an issue with later upgrades to iOS not being compatible with earlier in-car systems. And the way later upgrades to iOS handle the bluetooth link to the car's system.
a) Are your and your wife's phones Apple or Android?
b) Are they both up to date with upgrades to the iOS operating system?
c) Does the problem of low outgoing volume strength apply to both incoming and outgoing calls equally? (On my phone, an iPhone 10 at the time, the problem afflicted incoming calls, but outgoing calls were fine).

Turned out the problem was with the iOS, not the car. Apple Genius centre refused to countenance they could do anything about it. Took no responsibility because the tech that I was linking the phone to was more than four years old, therefore "not supported". Rolling back to an earlier version of iOS was not possible, as by the time the issue was properly diagnosed, I was already too many updates away from the one that worked. I had to learn to live with it. Incoming calls I would have to end, then immediately call back as an outgoing call. When everything was fine, in both directions.

I put it down to Apple's subtle way of discouraging in-car phone calls on safety grounds (distraction of attention, even hands-free). I no longer do phone calls in-car anyway as a lone driver (used to be mainly for work related purposes during long Mway commutes). And haven't used the BMW for 13-months while I slowly restore it (one of my "retirement projects"). My current iPhone SE with iOS 14.5.1 doesn't accept incoming calls anyway, at all, if it thinks I'm moving fast enough to be driving. And won't do outgoing calls unless I tell it "I'm not driving".

Not saying this IS the reason for your your problem. Just saying don't discount an issue with phone iOS upgrades, rather than focus purely on the car.
 

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Discussion Starter · #3 ·
Hi Flinstone,

Many thanks for the quick response. My phone is Android (Samsung) and my wife has an iPhone (yuk).

I had thought that maybe the microphone was not working and it was using the phone's microphone. I tried moving the phone closer to my mouth to see if the volume increased - It didn't so I think I have disproved that theory.

From what I have gleaned from elsewhere I think this very basic feature can only be adjusted by a dealer with the right equipment - Talk about jobs for the boys!:LOL:

Dave C
 

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I have had the car 18 months now, and generally quite happy with it except for this problem with the hands-free. I can hear the caller, but they have difficulty hearing me.
Has this been all the time you have had the car or has it got worse?
 

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This was a common complaint on the Mk2 Audi TT. One of the issues was that the single microphone was on the LH side of the roof panel where the interior lights are. Some people moved the microphone to the RH side which improved things.

I don't think using the steering wheel volume control while you are speaking makes any difference but may be worth a try, as that does work for caller volume.

There are options other than a dealer - VCDS can adjust microphone sensitivity and maybe some of the less expensive OBD2 diagnostic/customisation units/apps can do that too.

Strange as it may sound, have you tried with some background noise, such as an open window when driving? This may make the system adjust the mic to compensate.
 

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Discussion Starter · #6 ·
Hi Urrell,

Thanks for replying.

It has been ever since I have had the car - I didn't worry initially as I thought it was just a question of looking in the manual, and also because of covid I was not using the car much. Now I have retired and doing volunteer driving it is becoming more of a problem for me.

I am kicking myself now as I should have taken it back to the dealer whilst it was still under warranty! I know what you are thinking - what a plonker, and that's the polite way of putting it!

Dave C
 

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Discussion Starter · #7 ·
Hi Bryetian
Thanks for the advice, I think I will have a look over the weekend and see which side of the interior lights that the microphone is mounted.

In reply to some of the other replies, It doesn't seem to make any difference if it is an incoming or outgoing call. I haven't tried it with the window down, but there again it hasn't made any improvement if I am going at speed say on a motorway. If anything it is worse.

I believe the phones have the latest updates as we always accept the updates that are pushed through. I think the VCDS route is most likely to be the best answer. I think for a one-off use I might as well bite the bullet and either go back to a dealer or find a car audio specialist who may be able to help.

Thanks to all who have tried to help me on this.

Dave C
 

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Microphone sensitivity is an option in the Carista OBD2 Skoda Yeti customisations. For £25, which gets you a free first month for customisations, it may be worth considering unless you know someone with a VCDS cable and software.
 

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I think I will have a look over the weekend and see which side of the interior lights that the microphone is mounted.
Think it's behind them between the 2 ultrasonic sensors.
 

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In reply to some of the other replies, It doesn't seem to make any difference if it is an incoming or outgoing call.
That rules out my theory conclusively. My theory wouldn't apply to an Android phone anyway.
I think the VCDS route is most likely to be the best answer. I think for a one-off use I might as well bite the bullet and either go back to a dealer or find a car audio specialist who may be able to help.
Whereabouts in the country are you Dave? There may be a member with VCDS relatively local, who might be prepared to experiment a little?
 

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Discussion Starter · #11 ·
That rules out my theory conclusively. My theory wouldn't apply to an Android phone anyway.

Whereabouts in the country are you Dave? There may be a member with VCDS relatively local, who might be prepared to experiment a little?
Hi again,

Perhaps I should also mention that when I bought the car I got the dealer to add the option so that I could connect the phone to use Google maps and DAB radio etc. I have a sneaky suspicion that in doing so, it may have altered some of the settings - perhaps I am just a bit old and a lot cynical! BTW the problem occurs regardless of having the phone connected or not by USB cable.

I am in East Grinstead (West Sussex) would be grateful if anyone could help me with VCDS. I have no experience in playing with VCDS but would like to learn.

I must say I am very impressed with the group for all the responses - Many thanks to everyone who has contributed.

Best regards

Dave C
 

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perhaps I am just a bit old and a lot cynical!
That’s another club that it seems quite a proportion of Yeti Owners can also subscribe to! The white hair in my avatar reflects reality :D

When the Judge asks me: “Why are you cynical and mistrust government so much?”
My response will be: “Because ‘life’ has made me this way m’Lud!” :rolleyes:
 
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Discussion Starter · #13 ·
Hi Bryetian
Thanks for the advice, I think I will have a look over the weekend and see which side of the interior lights that the microphone is mounted.

In reply to some of the other replies, It doesn't seem to make any difference if it is an incoming or outgoing call. I haven't tried it with the window down, but there again it hasn't made any improvement if I am going at speed say on a motorway. If anything it is worse.

I believe the phones have the latest updates as we always accept the updates that are pushed through. I think the VCDS route is most likely to be the best answer. I think for a one-off use I might as well bite the bullet and either go back to a dealer or find a car audio specialist who may be able to help.

Thanks to all who have tried to help me on this.

Dave C
My Carista OBD2 that Snowflake recommended has arrived today! Now I need to figure it out without doing any damage!

If anyone lives within striking distance of East Grinstead and wants to try teaching an old dog a new trick I would be most grateful.

Dave C
 

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Many a true word! :( ;)
 

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Discussion Starter · #16 ·
So sorry. It's that **** predictive text!. So happy that I have caused such amusement!!
 

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Discussion Starter · #17 ·
Now you know my skillset you can see why I need help - not just from the neck up but with the OBD2!
 
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